Warranty Policy
A- About the Product Warranty Policy:
- Noon’s warranty policy helps you stay protected in case of manufacturing defects in materials, design or workmanship after purchasing the product.
- All electronic devices sold on clasycare.com.sa have a two-year manufacturer’s warranty, excluding accessories.
- The warranty for accessories will be as per the manufacturer or seller.
- The warranty services provided by sellers or brands other than Noon are the responsibility of the manufacturer or seller. This includes availability of spare parts, repair time and quality of repairs. Customers need to contact the brand warranty service provider directly in case of complaints or other inquiries. If the brand warranty service center is not available, Noon will assist customers with their claims.
- The original invoice is required to verify the serial number and validate the warranty period. If the device is delivered with a warranty card, customers must present it to the service centers to pursue the claim.
- Repair or replacement under warranty does not extend or renew the warranty period. The warranty terms are as per the manufacturer of your device. In case of delay in resolving warranty claims, customers can claim compensation directly from the service providers as per the laws of the country. Noon is not responsible for this compensation.
- Authorized service centers will perform warranty repairs. In cases where products are purchased through a seller, the terms of the respective seller's warranty will apply.
- The life cycle of devices may vary, and customers can refer to the device manual or contact the manufacturer for more details.
B- Warranty Service Policy in case of receipt and delivery required:
If Noon provides pickup and delivery services (within the areas where the service can be provided) as an additional feature, the inspection period will be 25 working days, divided as follows: -
From the date of receipt of the product from the customer until its delivery to the seller/service center
6 working days
Inspection and maintenance time at the seller/service center
14 working days
Delivery after inspection or maintenance from the service center/seller to the customer
5 working days
Note: The pickup and delivery services provided by Noon are additional services, and Noon reserves the right to charge customers for this service. The service is provided at Noon’s discretion, and Noon reserves the right to stop it.
Guidelines for the pickup and delivery service for warranty:
- Customers must ensure that the product is packed in its original box and securely packaged. Noon is not responsible for any damages during transportation if the packaging is not suitable.
- Customers must present the product and its accessories to the delivery company upon receipt (including, but not limited to, earphones, battery and charger).
- The address provided during the warranty claim will be used for both pickup and delivery. For any changes to this address, please contact Noon Customer Service. Changes will be subject to availability of delivery partners.
- If the product cannot be repaired but is still under manufacturer’s warranty, customers will be eligible for a replacement or refund after deducting the value of usage and any missing accessories, as per Ministry of Commerce regulations. Replacement and refund decisions are made by the brand’s service provider or seller and must be claimed directly from them.
- Some service centers may charge an inspection fee if the warranty claim is rejected and the product is out of warranty.
- The warranty does not cover damages caused by accidents, misuse, liquid damage or other external causes. Such cases are considered out of warranty.
- If the customer receives a damaged product or missing accessories after service, this must be reported within 48 hours of delivery. No claims will be accepted after this period.
- Customers are responsible for any personal data on the device. Customers are advised to back up their data, turn off Find My Device and remove any locks/passwords before handing the device over for service.
- The time taken to obtain device information or customer approval is not included in the inspection period.
- By submitting a product for service, customers agree to the use of their contact details by noon and the service provider to fulfill the service requirements.
- Customers confirm that all information provided during the warranty claim is correct.
- Any additional accessories (such as SIM cards, screen protectors, covers, stylus pens) provided with the device are the responsibility of the customer. Customers must remove these accessories before the device is delivered. noon will not be liable for any damage or loss of these accessories.
- If the customer refuses to receive the product after the warranty claim has been processed, the product will be kept in noon’s warehouse for a maximum of 30 calendar days. After this period, noon will dispose of the product. Once disposed of, the customer will not be able to request delivery, and no compensation (including the value of the product) will be provided.
- The contact information registered in the account cannot be changed during the warranty claim and will be used by noon and the brand service centers for communication.
C - Warranty provided by brands or sellers:
- The device warranty is provided by the manufacturer or its authorized service provider and is subject to the manufacturer's warranty policies, which can be found in the user manual or on the manufacturer's official website. To request warranty services, customers must contact the manufacturers or their authorized service centers directly, in accordance with the rules and regulations. The list of service providers can be accessed through this link: Service Center Link
- The warranty services provided by the brand's service centers or sellers are not the responsibility of noon. This includes the availability of spare parts, repair time, and quality of repairs. Customers should contact the warranty service provider directly for complaints or other inquiries.
- Noon offers its own warranty on some devices to ensure the highest quality of service. Customers can contact us for more information.
Replacement or repaired products or parts will only be shipped to addresses within the purchase area, and refunds will only be deposited into accounts within the purchase area.
For further clarification, please contact our customer service.
